Common Questions

Who is Flossie?

Good question. Flossie is The Cotton Candy Kid, and makes great candy. He is pink, fluffy, and delicious. He and his friends love to spread great times and candy throughout the world.

Where is Flossie located?

Flossie is proudly made in Ottawa, Ontario, Canada. You can find Flossie in person on the shelves of Alicja Confections, located at 303 Richmond Road, Ottawa - next to Tokyo Smoke. You can find us at more stores here!

Is Flossie gluten-free/vegan/nut-free?

Yes! All of our Flossie is free from common allergens and is great for people with allergies and dietary restrictions. Please remember to always note the ingredients on the back of the bag, in case you are allergic to anything!

Does Flossie expire?

Flossie is best consumed within 6 months of the date of purchase. While sugar doesn't expire, Flossie is always best fresh!

Can I order something custom?

Absolutely. Check out our Custom Flossie page, or email us at

Where do I find Flossie IRL?

We're stocked in over 200 stores across North America, and some in Europe! Check out our Store Locator to find a shop near you.

Shipping & Returns

Where's my order?

Flossie orders are shipped or ready for pickup typically within 3 business days, and up to 7 business days. Once your order is shipped, you will receive an email with a tracking number - the postal service in your country will take it from there!

Where can I ship Flossie?

We ship worldwide!

Can I cancel my order?

If your order has not yet shipped, please email ASAP. If your order has already shipped, we are not able to cancel the order - sorry!

Can I return Flossie?

Check out our Returns Policy here.