Shipping policy

Domestic Shipping Policy

Shipment processing time

Flossie orders are shipped within 3 business days, and up to 7 business days. We offer FREE shipping on orders over $60 before taxes within Canada and $100 to USA.

Orders placed on holidays or weekends will be fulfilled the following business day. If we are experiencing large order volumes and cannot fulfill your order within 7 business days, we will send you an update email with the date your order will ship.

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout. Many rates available include tracking and we recommend using tracked shipping if you need your order by a certain date.

USA

Shipment method	Estimated delivery time	Shipment cost
Expedited Parcel	1-7 business days	Calculated based on order weight
Xpresspost	1-3 business days	Calculated based on order weight
Priority	1-3 business days	Calculated based on order weight

 

USA

Shipment method	Estimated delivery time	Shipment cost
Tracked Packet USA	4-7 business days	Calculated based on order weight
Expedited Parcel USA	4-7 business days	Calculated based on order weight
Xpresspost USA	2-3 business days	Calculated based on order weight

 *Orders to USA may be stopped by USA customs for inspection and result in extended estimated delivery times. 

Shipment to P.O. boxes

We ship to P.O. boxes!

Shipment confirmation and order tracking

You will receive a shipping confirmation and order tracking number (if tracking is included in your shipping method) within 3 business days of placing your order. Tracking may take up to 48 hours to update.

Customs, duties, and taxes

Flossie is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Cotton candy is a fragile item. When purchasing from Flossie and selecting shipping, you accept that damage may occur during shipping. Flossie is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

Incomplete or Incorrect Addresses

Typos and mistakes happen. Always double check your order confirmation email. If you find a mistake, please email us (hello@stayflossie.com) IMMEDIATLY. If a customer provides us with an incomplete or incorrect address and the order has already shipped, we can no longer correct the address - it will go to the incomplete or incorrect address. It is the customers responsibility to confirm this information before the order is sent. We are not responsible for orders that are shipped to the wrong address when the provided address is incorrect. If the order is returned to us (this process can take up to 12 weeks), we will contact the customer to arrange for reshipment at the customers expense.

International Shipping Policy

All above terms apply to International orders.